IRCTC Railway Enquiry Guide for All Your Train Enquiry Needs

Trains are the primary mode of transportation for passengers and freight in India. Indian Railways plays an important role in businesses, tourism, hospitality, and the country’s defense.

 

Often passengers have many types of queries related to trains and the status of their tickets. These train enquiries include PNR status, live train running status, arrival and departure time of trains, ticket fare, seat availability, cancelled and rescheduled trains and many more to mention. Indian Railways offers train enquiry services to help you get answers to your queries. 

 

Currently, IRCTC provides train enquiry services through the following three modes:

 

  1. Indian Railway Voice Enquiry 
  2. Indian Railway SMS Enquiry 
  3. Train Enquiry through Indian Railway’s Online Resources

 

Most of you probably have used one or more of these railway enquiries services to get the requisite information about trains. Apart from train enquiries, you can also use them to complain about a service such as low food quality, theft of goods, delay in freight delivery etc.

 

Read on to get the overview of each enquiry services offered by the Indian Railways in detail.

Indian Railway Voice Enquiry 

 

Indian Railways provide a toll-free number 139 for all train-related enquiries. You can dial 139 from your mobile or a landline phone and get answers to your queries. 139 is an all-India Railway Enquiry number. You can make PNR status enquiry, train arrival and departure enquiry, seat availability etc., and get the answer for your queries through interactive voice response, IVR system. However, if you have some broad enquiry that the AI-based system cannot answer, a customer care executive will assist you in such a situation.

 

How Do You Call 139 to Get help from Indian Railway?

 

Dial 139 from your mobile. An IVR will respond and ask you to select your preferred language. Then follow the steps below:

 

Press 1 for Security Helpline, Medical Assistance

Press 2 for Enquiry

Press 4 for General Complaint

Press 5 for Bribery and Corruption Complaint

Press 6 for Parcel or Goods Enquiry or Complaint

Press 7 for Assistance Related to Trains Operated by IRCTC

Press 9 for Status of Your Complaint

Press * if you want to Speak to a Customer Service Representative of Indian Railways.

 

For making the train-related enquiries, you must press 2 and then choose the option as follows:

 

  • To check PNR status: Press 1 followed by your 10-digit PNR number
  • To get information about arrival, departure, cancellation and diverted trains: Press 2 and follow the instruction
  • To know seat availability in a train: Press 3 and follow the instruction
  • For fare enquiry: Press 4 and follow the instruction
  • To book tickets using a credit and debit card: Press 5 and follow the instruction
  • To cancel reserved train tickets: Press 6 and follow the instruction
  • To set up a wake-up call or destination alert: Press 7 and follow the instruction
  • To book a wheelchair at any station: Press 8 and follow instruction
  • To order food on the train: Press 9 and follow the instruction

 

Also Read: How to Use NTES to Know Live Running Status of Train?

 

Indian Railway SMS Enquiry 

 

Train enquiry through SMS is easy. Passengers can send SMS in special formats as specified by the Indian Railways and get information about the PNR status of their ticket, train running status, seat availability, and train schedule. Following are the formats for different types of railway enquiries:

 

PNR Status Check by SMS

 

Format: PNR <10-digit PNR number>

 

Example: PNR 0123456789  

 

Arrival and Departure of Train by SMS

 

Format: AD <Train Number> <Station’s STD Code>

 

Example: AD 12310 0612

 

Seat Availability Enquiry by SMS for General Quota

 

Format: SEAT<Train Number> <Journey Date in the DDMMYY format> <STD Code – Source Station> <STD Code – Destination Station> <Class of Travel*> <Quota**>

 

Example: SEAT 12309 150721 0612 011 2A G

 

Seat Availability Enquiry by SMS for Tatkal Quota

 

Format: TSEAT <Train Number> <Journey Date in DDMMYY> <STD Code – Source Station> <STD Code – Destination Station> <Class of Travel*>

 

Example: TSEAT 02393 210621 011 0612 3A

 

Live Train Running Status Enquiry by SMS

 

Format: LOCATE <Train Number> or SPOT<Train Number>

 

Example: SPOT 12310 or Locate 12310

 

Train Time Table Enquiry by SMS

 

Format: TIME <Train Number>

 

Example: TIME 02393

 

Train Schedule Enquiry by SMS

 

Format: SCHEDULE <Train Number>

 

Example: SCHEDULE 02393

 

Train Route Enquiry by SMS

 

Format: ROUTE <Train Number>

 

Example: ROUTE 02393

 

Train Fare Enquiry by SMS

 

Format: FARE <Train Number> <Journey Date in the DDMMYY format> <STD Code – Source Station> <STD Code – Destination Station> <Class of Travel*> <Quota**>

 

Example: FARE 12310 150621 011 0612 1A G

 

Format for Setting Destination Alert by SMS

 

ALERT <10 Digit PNR Number>

 

Example: ALERT 0123456789

 

Train Name or Train Number Enquiry by SMS

 

Format: TN<Train Number> or TN <Train Name>

 

Example: TN Rajdhani Express or TN 12310

 

Next Train Enquiry by SMS

 

Format: NEXT <STD Code – Source Station> <STD Code – Destination Station>

 

Example: NEXT 0612 011

 

 * Class of Travel – First AC – 1A, Second AC – 2A, Third AC – 3A, Sleeper Class – SL, Chair Car – CC, Second Seater – 2S 

 

** General Quota – G, Tatkal Quota – TQ, Premium Tatkal Quota – PT, Ladies Quota – LD 

 

 

Train Enquiry through Indian Railway’s Online Resources

 

Besides IVR and SMS, passengers use the internet frequently for most of the Indian Railway’s enquiries.

 

IRCTC Website – online ticket booking and enquiries like PNR status, seat availability, train live running status, train schedule, timetable etc.

 

NTES – Live train running status enquiry, live station, enquiry about cancelled, diverted and rescheduled trains, estimated arrival time, and departure of trains.

 

Passenger Reservation Enquiry (indianrail.gov.in) – PNR enquiry, Reserved train between stations, Seat availability, fare enquiry, reserved train schedule.

 

Also Read: List of Garibrath Trains: Routes, Fare, Timetable

 

Important Email ID, Websites and Contact Number

 

IRCTC Ticket Booking Customer Support Number: 0755-6610661, 0755-4090600

 

I-tickets/e-tickets: care@irctc.co.in

 

For Cancellation e-tickets: etickets@irctc.co.in

 

IRCTC Tourism Enquiry Details

 

Email – tourism@irctc.com

 

Toll-free number – 1800110139

 

Contact Number – 0755-6698100/ 4090400

 

Website – https://www.irctctourism.com/

 

Maharaja Express Train Enquiry

 

Email – maharajas@irctc.com

 

Contact Number – +91-9717635915

 

Website – https://www.the-maharajas.com/

 

Buddhist Train Enquiry

 

Email – buddhisttrain@irctc.com

 

Contact Number – +91 8287930157

 

Website – https://www.irctcbuddhisttrain.com/index

 

RailMadad: For Inquiry, Assistance & Grievance Redressal

 

Website – RailMadad

 

Contact Number – 139

 

Also Read: Rail Madad: All In One Railway Helpline Number ‘139’

 

What Is the Railway Enquiry Number of Indian Railways?

 

139 is the single number for all Indian Railway’s enquiry. This number is the IRCTC RailMadad helpline number for quick grievance redressal and train enquiries. Indian Railways launched 139 as an integrated helpline number for all types of queries, assistance, and complaints during the journey. It has helped both the Railways and train passengers to overcome the inconveniences of multiple train enquiry numbers.

 

Which Is the Best App for the Indian Railway Enquiry?

 

IRCTC Rail Connect and NTES are the two most useful Indian Railway enquiry apps. With IRCTC Rail connect, you can enquire about seat availability in a train, book a reservation ticket, check PNR status and PNR confirmation chances. Also, you can use the NTES app to know live train running status, live station, arrival and departure of trains on a station, and status of the trains carrying freight and goods.

 

In addition to the official Indian Railway apps, there are a few reliable apps like RailMitra, which train passengers can use for making a host of train enquiries. This train enquiry app is very precise and offers additional features such as ordering food in train from FSSAI approved restaurant and the latest news about the Indian Railways.

 

How can I get PNR status by SMS?

 

To get PNR status by SMS, type a message in the following format: PNR followed by the 10-digit PNR number of your ticket and send it to 139.

 

For example: Suppose your PNR number is XYZ, then type PNR XYZ and send it to 139. Shortly, you will receive an SMS with all the details about the status of the ticket.

 

Is 139 a toll-free number?

 

1800-111-139 is a toll-free number available 24 ×7 for all train-related enquiries and help. However, if you dial or make an enquiry through SMS on 139 from a mobile, carrier charges may apply. Consult with your mobile service provider for exact information on applicable charges, if any.

 

At RailMitra, we are helping you with all the train-related enquiry and services of the Indian Railways. We believe this guide will help you in making all types of railway enquiry throughout the country easily.

 

Additionally, you can use RailMitra for enquiring about live train running status, seat availability, checking PNR status, train schedule, and trains between stations. That’s All for now. Stay Safe, Bon Voyage!

 

Author: Monika kumari


Monika Kumari is a digital marketing strategist by profession with an innate love for writing! She is always curious about learning new stuff. She describes herself as a dreamer who believes in living in the moment and savouring the journey with a positiv

Recent Post

IRCTC Ramayana Yatra Train: Visit Places Associated with Life of Lord Rama
IRCTC Ramayana Yatra Train: Visit Places Associate...
Vijayawada Junction Railway Station: Train Time Table, Facilities, & Food
Vijayawada Junction Railway Station: Train Time Ta...
Pune Railway Station: All That You Need To Know
Pune Railway Station: All That You Need To Know
Private Train in India: All That You Need to Know
Private Train in India: All That You Need to Know
Top 10 Pilgrimages in India to Visit by Train
Top 10 Pilgrimages in India to Visit by Train

Rail News

IRCTC to Resume Catering Services in Train
IRCTC to Resume Catering Services in Train
IRCTC to Operate Trains with Regular Numbers, Slashes Fare | Complete List Here
IRCTC to Operate Trains with Regular Numbers, Slas...
AC 3 Economy Class: Will it Redefine Train Travel in India?
AC 3 Economy Class: Will it Redefine Train Travel...
Vande Bharat Trains To Be Upgraded With New Features by 2022
Vande Bharat Trains To Be Upgraded With New Featur...
Indian Railways: List of Festival Special Trains for Durga Puja, Diwali, and Chhath
Indian Railways: List of Festival Special Trains f...

Top Categories

Author: Monika kumari


Monika Kumari is a digital marketing strategist by profession with an innate love for writing! She is always curious about learning new stuff. She describes herself as a dreamer who believes in living in the moment and savouring the journey with a positiv