Although the passenger trains are not running in the lockdown, but the railway officers/employees are ready to serve their duties. An example of this was seen in the parcel office of Bhopal railway station. The Senior DCM and Chief Parcel Supervisor searched the lost parcel of an elderly person after working hard for 10 days. This parcel had reached Nanded station aftermath the Senior DCM asked for goods from there and handed over to the consignor. Not only this, the railways also helped in transporting goods to the elderly home amid lockdown.
Elderly family tweeted to the Railways and asked for lost parcel
The Bhopal resident Chandramani Mishra had booked nine packets of luggage from Washim to Bhopal railway station on February 26 via railway parcel. This parcel was loaded with the parcel of 22457, Nanded-Una Himachal Express. En route, at Bhusaval station other goods were loaded in the parcel van. A few days later Chandramani approached the parcel office. In the meantime, the goods could not be detected due to public curfew and lockdown. On April 8, Chandramani’s family tweeted to the Railways and asked for help. They said that the parcel packets contain household items they need and it has basic goods for survival.
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Senior DCM contacted 26 stations and found parcel
After the tweet, Bhopal Railway Division’s Senior DCM Navdeep Aggarwal asked the Chief Parcel Supervisor CP Pandey to find at which station the packet of the parcel is. Bhopal division took the case on priority. After this, Parcel Supervisor contacted all 26 stoppage stations of Nanded-Una Himachal Express. After much effort, he came to know that this parcel had reached the Nangal Dam railway station and after the return journey the parcel had reached the New Delhi station with the same train. Since, the parcel system at the Washim station operates manually, the station name written on the parcel got faded leading to confusion. So these packets were sent back to Nanded before the lockdown from Delhi station.
Railways helped to bring the Parcel Home
After receiving this information, on 14 April, Bhopal Railway Division’s Senior DCM interacted with Senior DCM of Nanded Division and Deputy CCM of Secunderabad and asked for photographs of nine unmarked packets present there. This photo was verified by showing Chandramani Mishra. The luggage was discovered but there was no arrangement to bring it to Bhopal. Meanwhile, a parcel train was scheduled on Friday night (00763) that will run to Bhopal via Nanded. This train reached Bhopal at 4.15 pm on Friday evening. The parcel supervisor stood up and took the parcel off and called Chandramani Mishra to pick up the goods but Mishra expressed his inability to come due to lack of arrangements of public transport to carry the luggage. The parcel supervisor asked him to bring the receipt and arranged for the goods to be delivered to the house.
Indian Railways to book Parcels from Small Stations
The railway is running a special parcel train to carry the essential things to other cities in the lockdown. On Sunday, the railways provided the facility of parcel loading from smaller stations as well as major stations. Now, even small stations will be able to book parcels of essential goods. Due to the stoppage of passenger trains, the railway is continuously increasing the operation of special parcel trains. Railways are also receiving packets for parcels in wide numbers due to the stoppage of trucks on the road. More than a fifty special parcel trains are passing through the different rail routes of the country daily.